Product Satisfaction and Return Policy “Rick’s 30-Day Customer Satisfaction Guarantee” "If you are not completely satisfied with any product, simply return it in original condition and packaging within 30 days and we will gladly exchange it or give you a full refund of your purchase price."* *The following restrictions apply: The following items are returnable only if defective OR unopened/unused: strings, reeds, software/soundware, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, DVDs, videos, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, DVDs or videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items can only be exchanged for the same product. Gift Certificates are not returnable.
RETURN REQUREMENTS: All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and owner’s manual, cables, power adapters, UPC codes and show no signs of wear or abuse. Shipments must be shipped within the 30-day guarantee period to qualify for a refund or replacement. Returns that do not fulfill these requirements may either be refused or be accepted subject to a 15% restocking fee at our discretion.All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and owner’s manual, cables, power adapters, UPC codes and show no signs of wear or abuse. Shipments must be shipped within the 30-day guarantee period to qualify for a refund or replacement. Returns that do not fulfill these requirements may either be refused or be accepted subject to a 15% restocking fee at our discretion. Refunds are made for product value, after discount. Shipping and handling charges are not refundable. But of course, replacements for defective items will be sent to you at our expense. RETURN PROCEDURE: If you have a product you wish to return, please call 508-977-0200 and ask to speak to our Online Returns Department to obain a Return Authorization Number (RA). Once you have received your Return Authorization number, package your item carefully to protect it from damage. Write the RA number on the outside of the carton, next to the shipping label. You may wish to purchase shipping insurance in case your package is damaged or lost enroute to us. Ship it, freight prepaid to: Attn: Online ReturnsRick's Music World421 New State HwyRaynham, MA 02767 |
